FAQs

1. Where do you ship?

We currently ship across the United States. We are working to expand to more countries in the future.

2. How long does shipping take?

Most orders are delivered within 7–14 business days, depending on your location and the product ordered.

3. How can I track my order?

Once your order has shipped, you'll receive a tracking number via email so you can monitor your package every step of the way.

4. What payment methods do you accept?

We accept secure payments through major credit and debit cards, along with other payment methods available at checkout.

5. Do your products come with a warranty?

Warranty coverage varies by manufacturer and product. If a product includes a warranty, it will be mentioned on the product page.

6. Can I return my order?

Yes. If you're not satisfied with your purchase, you may request a return within our return policy period. The item must be unused and in its original condition.

7. What should I do if I receive a damaged or incorrect item?

Please contact our support team within 48 hours of receiving your order. Include your order number and photos of the item so we can resolve the issue quickly.

8. Are your products brand new?

Yes. All products sold by PCtron are brand new and sourced from trusted suppliers.

9. How can I contact customer support?

You can reach us through our Contact Us page or by emailing our customer support team. We aim to respond within 24 hours on business days.

10. Can I cancel my order?

Orders can be canceled before they are processed for shipment. Once an order has been shipped, it cannot be canceled.

11. Are your keyboards and mice compatible with Mac and Windows?

Most of our keyboards and mice work with Windows, macOS, and Linux. Please check the product description for compatibility details before purchasing.

12. Is my payment information secure?

Absolutely. Your payments are processed using secure, encrypted payment gateways. We do not store your payment information.